Privacy Policy

To provide our Services, we may collect the following information:

Account information

When you create an account, we may collect:

• Full name
• Email address
• Mobile number
• Password (stored securely in encrypted / hashed form)
• Profile picture (optional)

If you sign in using Google, we may receive your name, email address and profile photo (if shared by Google). We never receive or store your Google password.

Profile information

You may voluntarily provide:

• Delivery addresses
• Saved locations
• Preferences
• Favourite items

Order information

When placing an order, we collect information such as:

• Ordered products
• Quantity
• Order value
• Order history
• Delivery instructions
• Payment status
• Discounts and coupons applied

Device information

For security and performance, we may collect:

• Device type
• Operating system
• Browser type
• App version
• IP address
• Device identifiers
• Crash logs

Notification information

If notifications are enabled, we may store a device notification token to send order updates, promotional offers (where permitted), important account notifications and service announcements.

We use your information to:

• Create and manage your account.
• Authenticate your identity.
• Process and fulfil orders.
• Deliver products to your selected address.
• Manage your shopping cart.
• Provide customer support.
• Improve our products and services.
• Send order confirmations and delivery updates.
• Detect fraud and unauthorised activity.
• Maintain platform security.
• Comply with legal obligations.

Your account is protected using secure authentication mechanisms. Passwords are never stored in plain text and are securely hashed. Session authentication is handled using secure access mechanisms designed to protect your account.

Payments may be processed through trusted third-party payment providers. We do not store complete debit card, credit card, or banking information on our servers. Payment providers process payment information according to their own privacy policies and applicable security standards.

With your permission, we may send notifications regarding:

• Order confirmation
• Order preparation
• Out for delivery
• Delivered orders
• Offers and discounts
• Important service updates

You may disable notifications at any time through your device settings.

Our website and application may use cookies and local storage to keep you signed in, remember your preferences, improve website performance and enhance your experience. You can control cookies through your browser settings, although some features may not function properly if cookies are disabled.

We do not sell, rent, or trade your personal information. We may share information only with:

• Payment service providers
• Cloud hosting providers
• Notification service providers
• Technical support partners
• Government or legal authorities when required by law

All third-party providers are expected to handle your data securely and only for the purposes for which it was shared.

We implement appropriate technical and organisational safeguards to protect your information, including:

• HTTPS encryption
• Secure password hashing
• Access controls
• Firewalls
• Regular security monitoring
• Secure server infrastructure

Despite our efforts, no method of transmission or storage is completely secure.

We retain your information only for as long as necessary to maintain your account, process your orders, meet legal and regulatory requirements, resolve disputes and enforce our agreements. When information is no longer required, it will be securely deleted or anonymised.

Depending on applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile.
• Delete your account.
• Request a copy of your data.
• Withdraw consent where applicable.

Requests may be subject to identity verification.

You may request deletion of your account through the application or by contacting customer support. Upon successful verification:

• Your account will be deactivated or deleted.
• Personal information will be removed unless retention is required by law.
• Certain transactional records may be retained for legal, accounting, or tax purposes.

Our Services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children. If we become aware that we have unintentionally collected such information, we will take reasonable steps to delete it.

Our Services may rely on trusted third-party providers to operate effectively, including services for:

• User authentication
• Push notifications
• Cloud hosting
• Payment processing
• Analytics (if enabled)
• Error reporting (if enabled)

Your use of these services may also be subject to their respective privacy policies.

If your information is processed or stored outside your country of residence, we will take reasonable measures to ensure appropriate safeguards are in place, in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. If significant changes are made, we will notify users through the application, website, or other appropriate means, and the updated version will include a revised effective date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: